Leveraging artificial intelligence to enhance the use of the knowledge repository : an engineering consulting view

Abstract

ENGLISH : This study explores how the artificial intelligence (AI) functionalities of interaction, automation, search and retrieval, pattern recognition, and reason and decision-making could address the barriers that hinder the use of the knowledge repository transfer mechanism in knowledge management. The research finds that AI technologies could directly improve the repository’s usefulness, accessibility, and interface while also indirectly boosting awareness of the repository and the motivation to use the repository. The study also highlights the need for a collaborative human—AI approach to optimise the use of the knowledge repository and to guide future knowledge management strategies.

AFRIKAANS : Hierdie studie ondersoek hoe die kunsmatige intelligensie funksionaliteite, vir interaksie, outomatisering, soek en herwinning, patroonherkenning, en redenasie en besluitneming die hindernisse kan aanspreek wat die gebruik van die kennisbergingsplek as kennisoordragmeganisme kan belemmer. Die navorsing het bevind dat kunsmatige intelligensie-tegnologieë die bruikbaarheid, toeganklikheid en koppelvlak van die kennisbergingsplek aansienlik kan verbeter, terwyl dit ook indirek die bewustheid van die kennisbergingsplek en die motivering om dit te gebruik, kan verhoog. Die studie beklemtoon ook dat die menslike intervlak met kunsmatige intelligensie noodsaaklik is om die benutting van die kennisbergingsplek te optimeer en toekomstige kennisbestuurstrategieë te help rig.