Improving knowledge acquisition with obsolescence planning : the case of the Zambian civil service

Abstract

The study examines how the knowledge state affects performance in Zambia's civil service and proposes a solution through obsolescence planning. The research develops a framework that informs a model, supported by a structured template for data collection and analysis.

The study's key contribution to academia is its introduction of new methods for addressing knowledge acquisition. In IT, it offers innovative techniques and models for managing knowledge obsolescence. For practitioners, it provides a model to improve knowledge acquisition strategies, ultimately enhancing decision-making and service delivery in the civil service.